Where are the lessons, courses & rides?
Bolton, Greater Manchester
When are the lessons, courses & rides?
After school, Weekends, School holidays & Half terms.
How many lessons are needed to Learn to Ride?
I can usually get most trainees riding within the hour, but sometimes more lessons are needed depending on previous experience & medical condition. Once riding, booking a Bike Skills lesson is good for the trainee to build up more confidence & control on their bike.
What happens if after a Learn to Ride lesson the trainee is still finding it hard?
This can happen when they have not had much previous experience on a balance bike or a bike with stabilisers. I recommend they spend more time practising on these so they are more prepared. If you have booked 2 lessons, you can postpone the following lesson for upto 3 months.
How do I book & how do I pay?
Go to the Book page on this website, then select a Date/time & the Lesson, course or ride you would like and complete checkout with an online payment.
Does my child need their own bike & helmet?
A bike & helmet can be borrowed. If they have their own bike, bring it along if you can and I will check it over and make any adjustments to suit.
What shall they/ I wear?
Dress appropriate for the weather. Comfy covered up clothes, e.g. sweatshirt & leggings/jogging bottoms, waterproof, grippy shoes & gloves.
What shall we/ I bring?
A drink and a snack.
Is there a toilet?
No, but a supermarket is nearby which has toilets, cafe & cash machine.
Do I stay at the lesson/ course, or go?
For the one to one lessons/ courses, a parent/ guardian must stay. For the Group lessons/ courses, children can be left with me but must be looked after at lunch time by the parent/ guardian.
How do I book another lesson, course or ride?
On the Book page on this website.
What if the weather is bad?
Cancellation policy
If it is extreme the lessons, courses or rides will be cancelled about 1 hour before by me & we can arrange another time. If it is light rain or showers the lessons, courses or rides will continue.
What do I do if I need to rearrange?
Cancellation policy
- If 48 hours or more
You can transfer your booking (ticket) with your email confirmation to an available slot on my booking system. This is restricted to 1 transfer per ticket, 1 month before or after original booking.
- If less than 48 hours
No reschedule and no refund of booking. You can give/sell your booking to someone else instead. Please let me know before 8am on the day to transfer the ticket, Phone or text 07886644623 to arrange.
What happens if I forget to come to my booking?
No reschedule and no refund of booking.
What if I am late?
If you can do so safely, give me a call on 07886644623 and let me know. Your booking will not be extended beyond the booked time slot.
Refund policy
Full refund of booking only with 14 days or more notice.
Complaints
Make the complaint as soon as possible so the matter can be addressed promptly. Verbally at the Bike slot, after over the phone 07886644623 or by email hello@bikewithemma.co.uk
What are my Policies & Procedures?
The following documents are available on request:
- Health & Safety Policy
- Child Protection Policy
- Equal Opportunities Policy
- Complaints Policy
- Emergency Procedures
- Risk Assessment
- Incident Report
What are my Qualifications?
- Outdoor First Aid
- Mountain Bike Ride Leader
- Level 2 Award in Instructing Cycle Training (L2AICTR)
- Emergency First aid at work
- Health & Safety
- Child Protection & Safeguarding
- Assistant Commissaire Downhill Mountain bike & Four cross
- Intensive Cycle Maintenance
- Level 2 Route Planning & Risk Assessment
- Level 1 Ride Leadership
- National Standards Cycle Instructor (NSIQ)
What is my DBS number?
001664153844 (Volunteer) / 001123194622 (Basic) / 001790400941 (Enhanced)
What is my Insurance?
Cycling UK - Cycling activity provider
